Last updated
1. Who we are
This policy explains how we handle the personal information of people who use our website, create an account, send an inquiry or make a booking.
2. Information we collect
- Details you give us: your name, email address, phone number, address and identification details, and the messages you send us.
- Booking and payment records: the properties you book, your payment schedule, invoices and receipts. We do not store full card numbers; card payments are handled by the payment provider.
- Technical information: your IP address, browser and the pages you visit, collected through cookies and similar tools so that the website works and can be improved.
3. How we use it
- To answer your inquiries and arrange visits.
- To create and manage your account, bookings, invoices and receipts.
- To send you messages about your booking, such as payment reminders.
- To keep the website secure and to prevent fraud and misuse.
- To meet our legal and accounting duties.
4. Who we share it with
We share information only with the people who need it to serve you: our staff and assigned advisors, payment and email providers who work for us, and authorities when the law requires it. We do not sell your personal information.
5. How long we keep it
We keep your information for as long as your account is active and for as long as the law requires us to keep booking and payment records. After that we delete or anonymise it.
6. Your choices and rights
You can ask to see, correct or delete the information we hold about you, and you can ask us to stop sending you marketing messages. You can update most details yourself in your dashboard, or contact us and we will help.
7. Cookies
We use cookies to keep you signed in, remember your choices and understand how the website is used. You can change your browser settings to refuse cookies, but some parts of the website may then not work properly.
8. Security
We protect your information with access controls and secure connections. No system is completely secure, so please choose a strong password and keep it private.
9. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
10. Contact us
For any question about your information or this policy, please contact us using the details on the contact page.